Return Policy

At our company, we prioritize customer satisfaction and the quality of our premium lash care products. Our return policy is designed to ensure that customers can shop with confidence, knowing that they have options should they encounter any issues with their purchases.

Customers may return products within 30 days of the purchase date. To be eligible for a return, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. This policy applies to all products, including the EASY BALM and No. 1 VOLUME AMPOULE, which are formulated with innovative ingredients such as Biotin and Macadamia Extract.

In the event of a return, customers are responsible for the shipping costs associated with returning the item. It is recommended to use a trackable shipping service or purchase shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

Once the returned item is received and inspected, we will notify the customer of the approval or rejection of the return. If approved, a refund will be processed to the original method of payment within a specified timeframe, typically 5-10 business days. Please note that shipping costs are non-refundable.

In cases where the product is defective or damaged upon arrival, customers should contact our customer service team within 7 days of receipt. We will provide instructions for returning the defective item and will cover the return shipping costs in such instances.

We understand that customer needs may vary, and we are committed to addressing any concerns regarding our products. For further inquiries or assistance regarding our return policy, customers are encouraged to reach out to our customer service team, who will provide the necessary support.

This return policy is in place to ensure that customers can enjoy our premium lash care products with peace of mind, knowing that their satisfaction is our priority.